Volotea will reasonably attempt to ensure that the contents of the website are updated and revised, without this implying any guarantee about the accuracy, currency or completeness of the information provided. Volotea does not guarantee that the information contained on the website is accurate, complete or current and expressly disclaims any liability for errors or omissions in the information contained on the website.

Similarly, Volotea shall in no way be responsible for:

• Contents that may directly or indirectly be displayed on the website via links or hyperlinks, which may be withdrawn unilaterally by Volotea at any time. links contained on the website do not indicate the existence of any contractual relationship between the business owners of the referenced websites and Volotea.

• Information eventually provided by the Users through the website or any forum that could be linked to it. In this sense, the User agrees to

  • Not use any of the materials and information contained on this website for illegal purposes, expressly forbidden in these conditions and / or in the special conditions, if any, are enabled and

  • To make diligent use of the website and the services available therefrom, in accordance with current legislation, morality, these conditions and, where applicable, special conditions which may be applicable, and maintain the due respect towards other Users.

Volotea reserves the right to remove, without notice or further notice, the links that appear on the website and / or deny access to anyone who fails to comply with these conditions, and reserves the right to take legal action as it may deem appropriate.

Volotea undertakes to make every effort to provide navigation on the website under the best conditions and avoid causing any damage to Users. However, Volotea does not guarantee the availability, continuity and operation of the website and therefore excludes all liability for damages of any kind that may arise from difficulties experienced by users when accessing and using the website.

In particular, Volotea shall not be liable for any damage that may result to the Users by an improper use of the Website, or either by blackouts or interruptions in telecommunications that could affect the sales of its products or services through the website.

Industrial property

The distinctive signs (graphics or names) that appear on this website are duly registered. Volotea holds the exclusive right to use the above signs for commercial purposes and therefore their use by third parties is prohibited without express authorization.

The possible presence on the website of distinctive signs owned by a third party is made with the permission of their rightful owners.

Domain name

The domain name "volotea.com" and all those used for direct access to this website are owned by Volotea who holds exclusive rights over them. The improper use of the above for commercial purposes would be a violation of the rights conferred by its registration.

Intellectual property

The content, texts, photographs, designs, logos, images, sounds, videos, animations, recordings, computer programs, source codes and, in general, any intellectual property existing on this website is protected by the legislation on intellectual property.

Access to the website does not grant the User any rights over its contents, which may not be used, reproduced, distributed, modified, transferred, conveyed or transformed by any User without the prior written consent of Volotea.

Volotea reserves the right to take appropriate legal action against Users who infringe the rights of intellectual property.

What are cookies?

A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Without cookies, using the web would be a much more frustrating experience.

In general, cookies allow a website to customize a visit, for example by:

• Showing relevant navigation settings.

• Remembering visitor preferences.

• Generally improving the user experience.

• Limiting the number of adverts displayed.

Volotea uses cookies, tags, and other similar technology. This technology allows us to recognize your preferences, keep track of your purchases, facilitate effective site administration and measure and optimize marketing campaign results. We use the information we collect to enhance your visit to volotea.com and to provide you with information tailored to your needs.

VOLOTEA’s use of cookies

When visiting Volotea.com you agree by default that Volotea may store cookies on your device.

Volotea.com matches information gathered from cookies with other information you provide about yourself, or other data that we have collected for the purposes as stated in the Volotea Privacy Policy.

If you do not want Volotea.com to store cookies on your device, you can prevent the storage of your data or information by rejecting the use of the cookies by selecting the appropriate configuration on your browser settings or options; nevertheless you should note that if you do so you may not be able to use the full functionality of the website.

Volotea.com uses up to 3 types of cookies:

• Preference Cookies: These cookies allow our websites to remember information that changes the way the site behaves or is displayed, such as your preferred language or the region you are in. This type of anonymous cookie allows Volotea.com to remember previous choices and preferences made by visitors. Based on this data, Volotea.com can offer more personalized information to individual visitors. For instance, by remembering your region, Volotea is able to show geolocalized information relevant to you, such as pre-setting the flight origin in our Flight Search box.

  If you do not allow the use of this type of cookies, this will:

  • Block the functionality of various parts of Volotea.com.

  • Reduce the level of support Volotea can offer.

  • Prevent Volotea from remembering your preferences to not use or view a specific feature.

  Loss of the information stored in a preference cookie may make the website experience less functional but should not prevent it from working.

• Performance cookies: Anonymous cookies that help Volotea improve its website. This type of cookie collects information about how visitors use Volotea.com, for instance about most visited pages, or the number of error messages received. An example of this type are Web Analytics cookies.

  The information gathered by these cookies cannot be used for marketing purposes, and is not distributed to third parties.

• Targeting cookies or advertising cookies: With Volotea's permission, this type of cookie is usually placed on Volotea.com by advertising networks. They are used to:

  • Show relevant and personalized adverts.

  • Limit the number of times each advert is shown.

  • Measure the effectiveness of the advertising campaign.

  • Remember your visit and share data collected with third parties, such as advertisers. Quite often, these cookies are linked to website functionality provided by that third party.

More about cookies

Find out more about cookies via these websites:

www.youronlinechoices.eu

www.allaboutcookies.org

Wikipedia EN Cookie

What are Pixel Tags?

Volotea and its third-party service providers use pixel tags (also known as "clear gifs" or "beacon gifs"). Pixel tags are not visible to the website user and consist of a few lines of computer code delivered with the web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Volotea.

Volotea and our email service provider use pixel tags to:

• Track customer responses to Volotea advertisements and website content;

• Determine your ability to receive HTML-based email messages. Our email service provider includes a pixel tag, which they refer to as a "coded sensor" in all of the HTML-based messages sent on our behalf. The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the email in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML-based email, you will not receive a functioning sensor;

• Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and

• Allow us to target interactive advertising more successfully, enhance customer support and site usability, and provide you with offers and promotions that we believe would interest you.

The "User Profile" is the private area through which Volotea, S.L. (hereinafter, "Volotea") provides its customers the following services: (i) automatic recovery of their personal data when purchasing products and services through the website www.volotea.com, (ii) consultation of history for the aforementioned purchases, (iii) management of bookings made and additional services, (iv) remittance of commercial information related to the products and services offered by Volotea on its web page, www.volotea.com, (v) access to the management of Credit generated by cancelling the Flex Service. Volotea reserves the right to add new services or eliminate all or a portion of the services indicated above at any time and without advance warning.

A. Definitions

In order to facilitate reading, we define the terms contained in these General Conditions in capital letters and in alphabetical order below:

"Communication Channels": are the means by which each user can contact Volotea. In particular they include: (i) the "User Profile" web environment, once the access keys have been correctly entered (the "On-line Channel"), and (ii) Customer Service.

"User Profile Conditions": are all of the basic rules established by Volotea to regulate the private User Profile area contained in these General Conditions and supplemented by the Volotea web page's Use and Privacy Conditions.

"User": is the person who, in accordance with the User Profile Conditions, has registered validly in the aforementioned private area, which entails the express acceptance of these General Conditions.

B. Participation in the User Profile

To be part of the "User Profile" private area, the following requirements and conditions must be taken into account:

• The User expressly undertakes to provide truthful, exact and up-to-date information.  Thus, if Volotea detects information which does not respect the aforementioned obligation it may remove said User, unless the User duly proves they have fulfilled said conditions

• When the User furnishes the personal data of third parties, they must have their express written consent to enter their data into the User profile in the private User Profile area. Likewise, in the event that the User furnishes data for minors under 18 years of age, they must have the consent of the minor's legal representative in the manner described above. Consequently, Volotea may request that the User prove, at any time, that the aforementioned consent has been obtained and, if the User does not provide sufficient proof, Volotea will remove, after blocking the User's data, the User from the User Profile private area without prejudice to the claim for damages which may arise from the aforementioned breach.

• The User must duly complete the membership application appearing on the web page, www.volotea.com, accepting these User Profile Conditions. The personal data that the User provides within the framework of improving the aforementioned private area will be processed by Volotea in accordance with the privacy policy indicated in Section C of these Conditions.

• User status is personal and the rights arising from such status cannot be transferred to any other person under any circumstances.

• Each User, upon registering in the User Profile, will provide their name and surname and contact e-mail address. Likewise, the User will enter a password that, together with the User's identifying e-mail, will constitute their access keys. Each User will be responsible for protecting their password and e-mail, both of which are personal and non-transferable. Volotea may notify Users of the need to change their password for security reasons. Volotea will recognise User Profile Members when they operate in the on-line channel through their e-mail and will grant access to their personal account only when the password is entered. Under no circumstance will Volotea be liable for the consequences of access by third parties using the User's e-mail and password. Likewise, the notifications sent by Volotea to the e-mail address provided by the User will be understood as validly made, including those related to bookings made by the User.

• Volotea must be immediately notified through any of the Communication Channels referred to in Section One above in the event a User's identifying code or password is lost.

• Volotea reserves the right to restrict usage and to recover the amounts of reservations made with promotions, discounts and Volotea credit from users who make improper, illegal or abusive use thereof. It is strictly forbidden for one user to create different user Profiles or to invite other users in order to unfairly benefit from promotions, discounts and Volotea credit, which is considered to be an abusive use thereof. In addition, Volotea reserves the right to cancel or reduce the value of promotions, discounts and Volotea credit at any time.

Membership in the private User Profile area is free of charge for Users.

The duration of membership in the private User Profile area is for an unlimited period of time. However, Volotea reserves the right to terminate it at any time.

Volotea may withdraw or suspend the provision of services to users who breach these terms of use at any time and without prior notice.

C. Other conditions

• Changes to the User Profile Conditions: Volotea may change the Conditions of the User Profile private area at any time. Any update or change regarding these conditions will always be published in the current general user profile conditions.

• These General Conditions are supplemented by the "Credit Redemption Service Conditions" which contain the details of the process for using credits generated by the cancelling a Booking with the Flex Service. The "User Profile" Conditions and "Credit Redemption Service" compose one unit and will be interpreted and applied in accordance with the laws of the Kingdom of Spain, and the Spanish version will prevail over all other translations.

Should you have consumer status, any disputes arising from, or in connection with, these User Profile General Conditions may be subject to the jurisdiction of the Courts in the userís place of residence, or to the jurisdiction of any other legally competent Court. In any other case, disputes arising from, or in connection with these User profile General Conditions will be subject to the jurisdiction of the Courts in Barcelona (Spain).

Subscription to the Megavolotea service ("Megavolotea") is subject to your (the "User’s") acceptance of the General Conditions of Transport and Conditions of Use for the Volotea website (www.volotea.com). Upon subscription, it is considered that the User agrees to the terms and conditions of the General Conditions of Transport and the website Conditions of Use, including the terms and conditions of the Megavolotea service.

• Subscription to the Megavolotea service

  • The User can subscribe to the Megavolotea service: (a) during the ticket booking process, (b) in the Megavolotea registration section or (c) from the private section of the User Profile. All of these are accessible from the Volotea website (www.volotea.com). In order to subscribe, the User must pay the current annual quota at the time of subscription (hereinafter, the "Quota"). The quota price can be consulted in the Prices section of the Volotea website. Megavolotea subscription will imply automatic registration in the User Profile.

  • When requesting subscription to the Megavolotea service, or when using the benefits of said service, the User is obliged to provide all of the information required in the User Profile and keep it accurate and up to date at all times. Otherwise, Volotea can cancel the subscription to Megavolotea, as well as any subsequent purchases which benefit from any of the advantages of the Megavolotea service. To this effect, it is the exclusive responsibility of the User to update the information on the User Profile page.

  • Subscription to the Megavolotea service will be valid for one (1) year from the subscription date, however Volotea reserves the right to extend the initial duration free of charge up to a maximum of thirty (30) days.  Once the initial period has expired, subscription to the Megavolotea service will be automatically renewed for a period of one (1) year, unless the User selects the option to cancel the automatic renewal through the User Profile page, at any time before the expiry of the current subscription. To cancel the automatic renewal of the Megavolotea service:
    a) Access your user Profile.
    b) Click on Megavolotea.
    c) Check your renewal date and click the option "I don not want to renew my Mega-powers" and please insert a reason to not renew.
    Note: even if you cancel the automatic renewal, you can continue enjoying the benefits of the Megavolotea service until the end date of the current subscription.

  • The applicable Subscription sum at the time of renewal will be charged against the same method of payment that the User indicated when first subscribing to the Megavolotea service, unless the User indicates an alternative method in their User profile. In this case, the new payment method will be charged, none of which affects the User's right to cancel the automatic renewal at any time, as indicated in the section above.

  • Subscription to the Megavolotea service is personal and non-transferable. The User must notify Volotea through any of the Volotea Communication Channels (Customer Service and web page) as soon as they are aware of any unauthorized use of their Megavolotea subscription.

  • The User cannot purchase beneficiary tickets for any of the advantages offered by the Megavolotea service in order to re-sell them or use them for commercial purposes. Users can only be physical persons. Under no circumstances can they be companies or entities of any type, nor travel agencies or tour operators.

• Megavolotea service advantages

  • Subscription to the Megavolotea service offers the following advantages:

    • Users can reserve certain Volotea flights at exclusive rates, which are only accessible and available to Megavolotea Users.
    • In their User Profile, Users will periodically receive Volotea bulletins with special fares, offers and promotions on Volotea flights which will only be accessible to Megavolotea Users.
    • Users will have exclusive access to see and reserve special fares, offers and promotions on the Volotea web page twenty four (24) hours before the launch of said special fares, offers and promotions to the general public.

  • All of the promotions, fares and any other special offer provided by Volotea are subject to the terms and conditions belonging to this specific offer. Subscription to the Megavolotea service does not guarantee that the special fares, offers and promotions are available at the time the Reservation is formalized.

  • The User can reserve as many tickets as are available at the special Megavolotea price, with a maximum of 4 passengers per ticket, as long as one of the passengers on the reservation is the User.

• Quota Payment

  • In order to subscribe to the Megavolotea service, the User must pay the full amount of the Quota. The User can cancel the subscription during the first 30 days, as long as they have not purchased any ticket at the special Megavolotea price at the time of the cancellation, in which case the value of the Quota will be returned to the Credit account associated with the User Profile.

  • Except for the provisions indicated in the previous section, the Quota will not be reimbursed either in total or partially. Once the initial subscription period of (1) year has expired, Volotea will automatically collect the renewal Quota amount, except if it is cancelled according to the provisions indicated above.

  • Volotea can change the price of the Quota or any of its renewals, at any time, having previously informed the User. Any increase in the Quota or any of its renewals will take effect at the time of its renewal. The price of the Quota can always be consulted in the Prices section.

• Right of discontinuance

  • In accordance with the provisions of the Consumer Code, you may discontinue the contrat, without giving any reason, within fourteen calendar days of the day it is concluded. In order to exercise the right of withdrawal, you must inform Volotea of your decision to withdraw from this contract in an explicit statement sent via the Volotea Communication Channels. For this purpose, you may use the withdrawal form template here.

Subscription to the Megavolotea Plus service ("Megavolotea Plus") is subject to your (the "User’s") acceptance of the General Conditions of Transport and Conditions of Use for the Volotea website (www.volotea.com). Upon subscription, it is considered that the User agrees to the terms and conditions of the General Conditions of Transport and the website Conditions of Use, including the terms and conditions of the Megavolotea Plus service.

• Subscription to the Megavolotea Plus service

  • The User can subscribe to the Megavolotea Plus service: (a) during the ticket booking process, (b) in the Megavolotea Plus registration section or (c) from the private section of the User Profile. All of these are accessible from the Volotea website (www.volotea.com). In order to subscribe, the User must pay the current annual quota at the time of subscription (hereinafter, the "Quota"). The quota price can be consulted in the Prices section of the Volotea website. Megavolotea Plus subscription will imply automatic registration in the User Profile.

  • When requesting subscription to the Megavolotea Plus service, or when using the benefits of said service, the User is obliged to provide all of the information required in the User Profile and keep it accurate and up to date at all times. Otherwise, Volotea can cancel the subscription to Megavolotea Plus, as well as any subsequent purchases which benefit from any of the advantages of the Megavolotea Plus service. To this effect, it is the exclusive responsibility of the User to update the information on the User Profile page.

  • Subscription to the Megavolotea Plus service will be valid for one (1) year from the subscription date, however Volotea reserves the right to extend the initial duration free of charge up to a maximum of thirty (30) days.  Once the initial period has expired, subscription to the Megavolotea Plus service will be automatically renewed for a period of one (1) year, unless the User selects the option to cancel the automatic renewal through the User Profile page, at any time before the expiry of the current subscription. To cancel the automatic renewal of the Megavolotea Plus service:
    a) Access your user Profile.
    b) Click on Megavolotea Plus.
    c) Check your renewal date and click the option "I don not want to renew my Mega-powers" and please insert a reason to not renew.
    Note: even if you cancel the automatic renewal, you can continue enjoying the benefits of the Megavolotea Plus service until the end date of the current subscription.

  • The applicable Subscription sum at the time of renewal will be charged against the same method of payment that the User indicated when first subscribing to the Megavolotea Plus service, unless the User indicates an alternative method in their User profile. In this case, the new payment method will be charged, none of which affects the User's right to cancel the automatic renewal at any time, as indicated in the section above.

  • Subscription to the Megavolotea Plus service is personal and non-transferable. The User must notify Volotea through any of the Volotea Communication Channels (Customer Service and web page) as soon as they are aware of any unauthorized use of their Megavolotea Plus subscription.

  • The User cannot purchase beneficiary tickets for any of the advantages offered by the Megavolotea Plus service in order to re-sell them or use them for commercial purposes. Users can only be physical persons. Under no circumstances can they be companies or entities of any type, nor travel agencies or tour operators.

• Megavolotea Plus service advantages

  • Subscription to the Megavolotea Plus service offers the following advantages:

    • Users can reserve certain Volotea flights at exclusive rates, which are only accessible and available to Megavolotea Plus Users.
    • In their User Profile, Users will periodically receive Volotea bulletins with special fares, offers and promotions on Volotea flights which will only be accessible to Megavolotea Plus Users.
    • Users will have exclusive access to see and reserve special fares, offers and promotions on the Volotea web page twenty four (24) hours before the launch of said special fares, offers and promotions to the general public.

  • All of the promotions, fares and any other special offer provided by Volotea are subject to the terms and conditions belonging to this specific offer. Subscription to the Megavolotea Plus service does not guarantee that the special fares, offers and promotions are available at the time the Reservation is formalized.

  • The User can reserve as many tickets as are available at the special Megavolotea Plus price, as long as one of the passengers on the reservation is the User. This means that the User's companions can only use the benefits of the Megavolotea Plus service if the User also travels on the same Reservation. It is not permitted to change the name on the User's ticket.

• Quota Payment

  • In order to subscribe to the Megavolotea Plus service, the User must pay the full amount of the Quota. The User can cancel the subscription during the first 30 days, as long as they have not purchased any ticket at the special Megavolotea Plus price at the time of the cancellation, in which case the value of the Quota will be returned to the Credit account associated with the User Profile.

  • Except for the provisions indicated in the previous section, the Quota will not be reimbursed either in total or partially. Once the initial subscription period of (1) year has expired, Volotea will automatically collect the renewal Quota amount, except if it is cancelled according to the provisions indicated above.

  • Volotea can change the price of the Quota or any of its renewals, at any time, having previously informed the User. Any increase in the Quota or any of its renewals will take effect at the time of its renewal. The price of the Quota can always be consulted in the Prices section.

• Right of discontinuance

  • In accordance with the provisions of the Consumer Code, you may discontinue the contrat, without giving any reason, within fourteen calendar days of the day it is concluded. In order to exercise the right of withdrawal, you must inform Volotea of your decision to withdraw from this contract in an explicit statement sent via the Volotea Communication Channels. For this purpose, you may use the withdrawal form template here.