Check-in online and get your boarding pass.
Get your boarding pass online, from your home just accessing the check-in online section from 4 days before flight if you do not have a seat selection. We also recommend to download our mobile app that allows you to store your boarding passes and have a quick access to them.
Get your boarding pass online, from your home just accessing the check-in online section from 4 days before flight if you do not have a seat selection. We also recommend to download our mobile app that allows you to store your boarding passes and have a quick access to them.
Come along only if you have no fever or other symptoms.
Be aware that passengers not wearing face masks, and specially with fever or with flu-like symptoms, will not be allowed to enter the airport terminal. Also bear in mind the access to all airports is limited to travellers only.
Be aware that passengers not wearing face masks, and specially with fever or with flu-like symptoms, will not be allowed to enter the airport terminal. Also bear in mind the access to all airports is limited to travellers only.
Bring your own surgical mask or higher level of protection. You must wear it at all times, covering your nose and mouth.
We kindly ask you to bring your own face mask. Face masks are mandatory at all times either at the airport and on board the aircraft and you must wear it covering your nose and mouth. According regulations in place, passengers have to wear surgical masks or any other mask with superior level of protection such FFP2, FFP3 without valve. Also we recommend you bring a spare one (common medical masks should be replaced after around 4 hours of use). For the safety of all, we remind you that without a proper mask and correctly placed you will not be allowed to board. Please always dispose any face mask in the designated disposable bin or ask our cabin crew if you are on board.
We kindly ask you to bring your own face mask. Face masks are mandatory at all times either at the airport and on board the aircraft and you must wear it covering your nose and mouth. According regulations in place, passengers have to wear surgical masks or any other mask with superior level of protection such FFP2, FFP3 without valve. Also we recommend you bring a spare one (common medical masks should be replaced after around 4 hours of use). For the safety of all, we remind you that without a proper mask and correctly placed you will not be allowed to board. Please always dispose any face mask in the designated disposable bin or ask our cabin crew if you are on board.
Leave with enough time for eventual airport controls.
Please arrive at the airport 2 hours before departure. This is to allow enough time for passing temperature scans and also for checking out eventual health questionnaries. In that sense, and to help mobility, we recommend to limit the use of hand luggage whenever possible.
Please arrive at the airport 2 hours before departure. This is to allow enough time for passing temperature scans and also for checking out eventual health questionnaries. In that sense, and to help mobility, we recommend to limit the use of hand luggage whenever possible.
Physical distancing in check-in and boarding procedures.
Physical distancing will be observed and there will be floor markers at queuing areas, including check-in counters and kiosks. Alternate check-in desks may be opened to keep social distancing. Please limit contact with surfaces and people, you should mantain a safety distance of 1,5-2m whenever possible. Only make use of airport facilities and services when necessary.
Physical distancing will be observed and there will be floor markers at queuing areas, including check-in counters and kiosks. Alternate check-in desks may be opened to keep social distancing. Please limit contact with surfaces and people, you should mantain a safety distance of 1,5-2m whenever possible. Only make use of airport facilities and services when necessary.
Keep good hand hygiene and a respiratory etiquette.
Wash your hands with water and soap, and also please make use hand sanitizers, they will be available for all clients and staff. We recommend the use of gloves for extra protection. Our cabin crew will be wearing gloves and other uniform protections. Also, when sneezing or coughing please use a tissue, towel or your flexed elbow even with your mask on.
Wash your hands with water and soap, and also please make use hand sanitizers, they will be available for all clients and staff. We recommend the use of gloves for extra protection. Our cabin crew will be wearing gloves and other uniform protections. Also, when sneezing or coughing please use a tissue, towel or your flexed elbow even with your mask on.
Check-in all your luggage whenever possible.
As always, all passengers can travel with a handbag (or small personal item) and a suitcase (no larger than 55x40x20 and max of 10 kg) free of charge. However, in order to reduce number of bags on board for safety reasons, only paxs with priority boarding can take the two items into the cabin. The rest of the passengers will need to check the cabin-suitcase in the check-in counter free of charge before going to the boarding gate. Bags exceeding cabin restrictions will follow usual charges for checked bags.
As always, all passengers can travel with a handbag (or small personal item) and a suitcase (no larger than 55x40x20 and max of 10 kg) free of charge. However, in order to reduce number of bags on board for safety reasons, only paxs with priority boarding can take the two items into the cabin. The rest of the passengers will need to check the cabin-suitcase in the check-in counter free of charge before going to the boarding gate. Bags exceeding cabin restrictions will follow usual charges for checked bags.
If you have doubts, we are here to help you anytime.
Anywhere you are, in case you have any question or doubt, please do not hesitate to ask our staff and cabin crew, we are all in this together, we will always try to help you. Also, if you feel uneasy or uncomfortable, please contact the members of our team, and rest assured we will assist you anytime we can.
Anywhere you are, in case you have any question or doubt, please do not hesitate to ask our staff and cabin crew, we are all in this together, we will always try to help you. Also, if you feel uneasy or uncomfortable, please contact the members of our team, and rest assured we will assist you anytime we can.
Extensive aircraft disinfection and interior cleaning measures.
Every night, all aircrafts undergo a deep disinfection procedures, including the spraying of all cabins, using Airbus and EU approved aerosol disinfectants which are effective for over 24 hours. During the day, disinfectant procedures are carried out on all cabin surfaces and in toilets.
Every night, all aircrafts undergo a deep disinfection procedures, including the spraying of all cabins, using Airbus and EU approved aerosol disinfectants which are effective for over 24 hours. During the day, disinfectant procedures are carried out on all cabin surfaces and in toilets.
On board service temporarily reduced.
We have simplified the onboard services in our flights and in order to keep the cabin clean, we will not have brochures on board. You can download it on our website or ask our crew on board. To continue complying with security measures, we will only accept payment by card. Also, remember to avoid contact with surfaces, wear your mask at all times and do not bring your own food on board.
We have simplified the onboard services in our flights and in order to keep the cabin clean, we will not have brochures on board. You can download it on our website or ask our crew on board. To continue complying with security measures, we will only accept payment by card. Also, remember to avoid contact with surfaces, wear your mask at all times and do not bring your own food on board.
Measures to limit contact with cabin surfaces or other passengers.
Listen to cabin crew safety instructions and always try to follow health protocols and recommendations. Please, we ask you to avoid queueing for the cabin toilet, wait your turn. Limit the use of air supply nozzles. Keep your distance to other passengers whenver possible, specially during onboarding and disembarking procedures.
Listen to cabin crew safety instructions and always try to follow health protocols and recommendations. Please, we ask you to avoid queueing for the cabin toilet, wait your turn. Limit the use of air supply nozzles. Keep your distance to other passengers whenver possible, specially during onboarding and disembarking procedures.
Be prepared for more temperature checks.
Before you continue to the baggage claim belts, at the arrival airport there may be other temperature checks and health questionnaires collections. Remember to keep your distance with other passengers. We recommend to limit the use airport premises and services if not necessary.
Before you continue to the baggage claim belts, at the arrival airport there may be other temperature checks and health questionnaires collections. Remember to keep your distance with other passengers. We recommend to limit the use airport premises and services if not necessary.
Go to the baggage claim and then just exit the airport.
In case you have checked in luggage, wait for it at the baggage claim while you keep your 1,5m distance with other people and surfaces. Once you have your bags, please go directly to the nearest airport exit. Please, only use airport facilities and services when necessary.
In case you have checked in luggage, wait for it at the baggage claim while you keep your 1,5m distance with other people and surfaces. Once you have your bags, please go directly to the nearest airport exit. Please, only use airport facilities and services when necessary.
