Barcelona, 19 January 2021 : Volotea published today its results for the full year 2020, drawing up balanced figures. Last year, the airline’s strategy has been to quickly redefine its network by shifting predominantly to a domestic offer (86% of its network), in all the countries where it operates. This flexible stategy, combined with the best operational standards, allowed Volotea to achieve very satisfactory results in terms of seat load, punctuality and customer recommendation rate.

Against a backdrop of the health crisis and the trend in the aviation industry (which has seen an 80% drop in its business volume), Volotea has shared satisfactory figures for 2020, especially in Q3 when the airline registered 83% of activity versus the previous year. Volotea has been able to maintain strong connectivity on its network, albeit readjusted with a domestic programme, offering more than 290 routes. The reworking of its strategy enabled the airline to carry 3.8 M passengers over the year with a 90.7% seat load.

Volotea also increased its punctuality rate by 14.6% (OTP 15 of 91,7%), bringing its customer satisfaction rating to over 90%. 

“ We feel very proud of these figures, very positive given the current context. Volotea's reliability and flexibility, and its ability to offer a brand-new domestic network in record time have been key. These results, added to the syndicated loan of 150 million euros signed during the summer, help Volotea enter 2021 in a strong position, to benefit from the expected pick up of short-haul leisure traffic in Spring/Summer, as vaccination advances.” said Carlos Muñoz, Volotea's Founder and CEO. 

 Volotea's 2020 figures:

• Flights operated: 30,600 (-49% versus 2019 / in comparison to -56% for the industry in Europe)
• Passengers: 3.8 million
• Routes operated: 293
• Seat load: 90.7%
• Punctuality OTP 15: 91.7% (+14.6 points versus 2019)
• Customer recommendation rate: 90.6% (+4 points versus 2019)

ABOUT VOLOTEA

Volotea is one of the fastest-growing independent airlines in Europe, increasing year-on-year its fleet, routes served, and seats offered. Since 2012, Volotea has carried more than 30 million passengers across Europe.

Volotea is based in 16 European mid-sized capitals: Asturias, Athens, Bilbao, Bordeaux, Cagliari, Genoa, Hamburg, Lyon (opening in 2021), Marseille, Nantes, Naples, Palermo, Strasbourg, Toulouse, Venice and Verona. Volotea currently flies to 90 cities across 14 countries and plans to fly to a new country in 2021 by opening routes to Algeria from France.

In 2020, Volotea signed an agreement with Bureau Veritas, a world leader in testing, inspection and certification, in order to verify the successful implementation of health and hygiene measures. Volotea is the world’s first airline to have its preventive measures against Covid-19 audited by Bureau Veritas.

Volotea is becoming a full Airbus carrier in 2021. The airline, which had planned to perform this fleet unification in 2023, has advanced its plans in order to improve its cost base over the next 2-3 years and increase its network offering, with aircraft that have a higher capacity and a longer flying range. The airline plans to operate a fleet of 36 to 39 aircraft in summer 2021 (versus 36 in Summer 2019).

Volotea employs over 1,350 staff across Europe and was the most active airline in Summer 2020 among its main competitors in seat occupancy, operational levels and customer satisfaction.

More info at www.volotea.com
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